Contents

The Latest

  • (June 30, 2022) The DoD has released the Red Hill Bulk Fuel Storage Facility defueling plan. Details →  
  • (June 10, 2022) Navy Releases Remaining Month 1 Long-Term Drinking Water Data, Shows No Fuel Contamination Details →  
  • (May 17, 2022) Navy Releases Long-Term Drinking Water Data for Eight More Zones on JBPHH Details →  
  • (May 13, 2022) Two of 350 Samples Detect Lead in Navy Water System Faucets, Indicate No System-wide Impacts Details →  
  • (May 9, 2022) Navy Releases Long-Term Drinking Water Data for First Four Zones on JBPHH Details →  

Resident Resources

Housing Zone Map and Safe Waters Website

The Interagency Drinking Water System Team has launched a website designed to provide timely and accurate information regarding the status of flushing in all zones as well as validated data on sampling as it becomes available. Lab results and more can now be found at JBPHH-SAFEWATERS.ORG

DOD Registry

Report Water Concerns

Below is a new reporting and accountability survey for individuals, businesses and their employees who receive water from JBPHH:

Water survey

If you have questions, please contact the JBPHH Emergency Operations Center at any of the below numbers:

  • (808) 449-1979
  • (808) 448-3262
  • (808) 448-2557
  • (808) 448-2570
  • (808) 448-2583

Medical Care

If you have a life-threatening health issue, call 911 or go to any emergency room immediately. Don’t try to access emergency care through this website. Tripler Army Medical Center's emergency room is open 24 hours a day.

If you have non-urgent medical concerns, contact your primary care provider.

Health Screenings

Individuals who have been potentially exposed to the contaminated water should contact their primary care provider for documentation and/or medical screening. Active duty service members, their families, retirees and eligible DoD civilians can contact a medical provider through these channels:

MHS GENESIS Patient Portal Secure Messaging

If you are actively experiencing symptoms or would like to speak with a medical provider regarding possible exposure, send your primary care provider a secure message through the MHS GENESIS Patient Portal.

Appointment Line

If you are actively experiencing symptoms, call the appointment line at (888) 683-2778 to make an appointment.

Military Health System Nurse Advice Line

(800) 874-2273 (1-800-TRICARE)
mhsnurseadviceline.com

Daily 24 hours

Health Protection Measures

Public health experts from the Army, Navy, Air Force, Marine Corps and Hawai’i Department of Health prepared guidance on the health effects of exposure to contaminated water, recommendations and resources.

Water Contamination Registry

The Department of Defense has developed an Oahu Military Water Contamination Incident Report Registry. Each branch of service will populate the registry with all persons potentially exposed along with details of this environmental incident.

Residents and assigned personnel do not need to take any action to enroll.

Non-residents who only briefly visited or stayed in one of the impacted areas, and may not be reflected on resident or employee rosters, may self-report.

To self-report, call (800) 984-8523 or (210) 295-3700.

Family Assistance

The Military & Family Support Center’s Emergency Family Assistance Center (EFAC) is available to assist anyone impacted by the water crisis with a variety of community needs.

The Emergency Family Assistance Center includes:

  • Clinicians
  • Chaplains
  • Legal Services Office
  • Information and referrals
  • Red Cross
  • Navy Marine Corp Relief
  • Air Force Financial Aid
  • Personal Financial Management
  • Housing

To contact the Emergency Family Assistance Center, please call: (866) 525-6676, Monday-Friday. The EFAC can be reached on weekends at (808) 722-7847.

Hours of operation
Monday - Friday: 7:30 a.m.–5 p.m. 

Located in the same building as the Personnel Support Detachment (PSD), adjacent to the Ruby Tuesday's restaurant in the Moanalua Shopping Center. Address: 4827 Bougainville Dr, Honolulu, HI 96818

Navy and Marine Corps Relief Society

If you are experiencing a financial challenge, please visit the NMCRS office to see if you are eligible for assistance.

Call NMCRS at 808-473-0282, email at pearlharbor@nmcrs.org or visit their Facebook page for hours and other information. Their office is located at 1514 Makalapa Gate Road, Honolulu, HI 96818.

Air Force Aid Society

Airman and Family Readiness Center (A&FRC) is processing Air Force Aid Society applications by appointment due to limited staff. A&FRC is operating out of its normal location:

Building 1105
Daily, 8 a.m.–5 p.m.
Phone Numbers: (808) 449-0303 & (808) 449-0310

TLA and Lodging

Commander, Navy Region Hawaii, has determined lodging procurement is necessary for active duty service members, their dependents, Federal civilian employees and their authorized dependents, and all other privatized housing residents affected by the current water-related health and safety concerns. This authorization is for anyone living in housing who self-certify they are affected and live in a housing community serviced by the Navy water system, beginning Dec. 3, 2021.

Affected PPV residents may also contact the EOC Information Hotline to request lodging and/or information on any of the assistance available to the wider community.

There are three categories of lodging procurement individuals will adhere to: temporary lodging allowance (TLA), TDY orders, and government-contracted lodging.

  • Affected active duty service members and their authorized dependents will be approved for TLA. TLA includes lodging and per diem. For those unable to self-procure lodging, or wait for reimbursement, the government has contracted housing. Please contact the Housing Assistance Call Center, 24 hours a day at (808) 789-5287.
  • Affected Federal civilian employees and their authorized dependents will receive individual travel orders from their parent commands to evacuate to unaffected Oahu locations. Affected Federal civilian employees are authorized lodging and per diem. For residents who remain in their PPV residence that is impacted, any payment for incidentals or per diem will be assessed on a case by case basis. It is recommended that you keep all receipts. For assistance with orders and claims use the following forms:

Civilians

Non-Federal Civilians in Navy Housing (Procured Lodging) Financial Assistance (PDF)

Federal and Non-Federal Civilians in Navy Housing (Remained at Home) Financial Assistance (PDF)

Guide to Civilian Evacuation Travel Orders here.

CPPA Checklist for Civilian Evacuation Travel Orders and Claims here.

Letter authorizing the use of government travel charge card for expenses related to the contamination of the Red Hill Well can be found here (PDF).

TLA Approved Hotels (PDF)

TLA Daily Rates (PDF)

The Navy's TLA claims process is outlined here (PDF). (On Dec. 23, TLA was extended to two calendar days after the Department of Health has certified that the drinking water is safe for human consumption.)

TLA Submissions

For questions or concerns regarding processing of Navy TLA Claims (including members deployed and TDY) the MNCC call center may be reached 24/7 at 833-330-MNCC (6622) or call the Personnel Support Detachment Pearl Harbor TLA Hotline at 808-471-2314/2330.

The Navy and the Air Force have authorized partial TLA (meals) for active duty members living in the currently designated affected housing areas, if they decide to stay in their housing. Authorization for all other categories of individuals (civilians, contractors, retirees, Reservists) in these current designated housing areas who decide to stay in their homes continues to be worked. Service members should contact the command to which they are assigned for TLA processing.

Air Force Guidance

TLA is authorized for Department of the Air Force service members and families in affected areas. This guidance does not apply to Airmen living in the dormitories or to civilian employees. View the specific guidance here (PDF).

AF Form 594

The link to the Air Force specific water update website is here.

Army

TDY and/or TLA is authorized for personnel and their families who have been affected by the current water situation. View specific guidance here: Task Force Ohana Potable Water Incident.

Coast Guard Guidance

Affected Coast Guard members and their families should refer to the Coast Guard Water System update website for guidance on the Coast Guard’s unique TLA process.

Marine Corps Guidance

TLA is authorized for Marines and their families who have been affected by the current water situation. View specific guidance here (PDF).

Marine Corps Authorization/Process Letter (PDF)

USMC TLA Self Certification Letter (Word) USMC Federal Civilian Employee TLA Information (PDF)

 

 

Claims

Personal Property Loss or Damage - Military

1. If you are an active duty Navy or Marine Corps member or a reservist on active duty residing in DoN PPV Housing and your personal property has been damaged or destroyed due to fuel-contaminated water, you may file a Personnel Claims Act (PCA) claim if your personal property was located in your assigned quarters or located on base when it was damaged, following the directions below. Army and Air Force personnel should file with their own service. 

Note - Incidental claims (e.g. costs incurred in relation to your actual property loss such as purchasing water or laundry services ) and inconvenience claims are not covered under the PCA. For military members, these expenses are covered under other allowances that are being made available to you.

2. Claims packets and directions for filing a PCA claim can be found online at https://www.jag.navy.mil/organization/code_15_redhill.htm. If necessary, packets and directions can also be obtained at RLSO NW DET HI, 850 Williamette St, Bldg 1746 (2nd floor, Legal Assistance) JBPHH or the EFAC at the Military and Family Support Center, 4827 Bouganville Drive.

3. Please submit completed packets online directly to the Personnel Claims Unit (PCU) located in Norfolk, VA. The PCU help line is staffed from 4 a.m.-4 p.m. HST. If that is not an option, you can drop it off at RLSO NW DET HI.

  • The phone numbers are commercial (757) 440-6315 or DSN 564-3310 ** From 1–4 p.m. HST, call (571) 271-1616 or (202) 604-0139**
  • The fax numbers are (757) 440-6316 and DSN 564-3337
  • The email address is norfolkclaims@us.navy.mil.  
If you have questions on filing claims for damage or loss contact the help line listed above. For questions regarding reimbursement of incidental expenses, contact the MFSC EFAC at 866-525-6676. The EFAC is located at 4827 Bougainville Dr, Honolulu, HI 96818. The EFAC is manned from 7:30 a.m.–5 p.m. weekdays.
 
Personal Property Loss or Damage - Retirees, Civilian Employees of the USG or Local Residents
 

If you are a retiree, a civilian employee of the USG, or a local resident residing in housing serviced by Navy water, because you are not covered under the PCA, instructions on how to file a claim can be at found https://www.jag.navy.mil/organization/code_15_redhill.htm


Commercial Entities

For information on reimbursement, compensation and FAQs click here.

 

 

 

 

Town Halls/Daily Updates

Date and Time Location Watch Online Transcript
2022-05-26
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download

See more

Frequently Asked Questions (FAQs)

What if I still see a sheen or film in my drinking water?

I have Exceptional Family Member Program (EFMP) family members or need specific amenities, such as a tub, larger parking space or wheelchair-accessible room. What should I do?

The Housing Assistance Center is only able to provide the hotel room. Any amenities and special needs must be worked through with the hotel.

Who do I contact for funding questions?

Information on temporary lodging assistance (TLA) extensions, financial reimbursement and when/how to file for reimbursement is forthcoming from the sponsor’s branch of service. The Housing Assistance Center is only able to provide assistance with lodging concerns.

Please keep parking, hotel, food and all other receipts to help with reimbursement. We currently recommend that you continue searching for a hotel offering TLA rates. There is no guarantee that you will be reimbursed over the TLA rate.

If you are unable to procure a room yourself, please call the Housing Assistance Center at (808) 789-5287 to update your preference to a government-procured room.

What should I do with my pets?

If you need to bring your pets with you, check with the hotel to identify potential restrictions. Common restrictions include the number of animals allowed and their weight.

MWR (Morale, Welfare and Recreation) is providing kennels for pets. To learn more about this service, please call (808) 368-3456.

If the hotel we’ve procured for you can’t meet your pet needs, call the Housing Assistance Center at (808) 789-5287 to let us know that a status change might be necessary.

How many hotel rooms is my family authorized?

If you have… …then you are authorized:
0–3 dependents (not including the sponsor) 1 room
4+ dependents 2 rooms

The Housing Assistance Center can only provide rooms based on the number of dependents in your household. People that aren’t identified as dependents on your DEERS/Page 2 won’t count toward additional rooms.

Am I authorized to use my government travel card?

Yes, government travel cards are authorized for use. If there are any concerns, contact the sponsor’s chain of command.

If I’m experiencing symptoms of water contamination (such as diarrhea, cramps or rashes), what do I do?

TRICARE beneficiaries with new or worsening symptoms should contact their primary care manager, or the Nurse Advice Line at (800) 874-2273 (1-800-TRICARE).

Media Information

If you’re a member of the press and have questions, please contact:

Navy Region Hawaii Public Affairs
(808) 473-2888

U.S. Pacific Fleet Public Affairs
(808) 471-3769

Please visit the following DVIDS page for videos and imagery related to the U.S. military initiative to restore a safe water delivery system to JBPHH military housing communities: https://www.dvidshub.net/feature/safewaters


 

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