JBPHH Water Updates

The Interagency Drinking Water System Team has launched a website designed to provide timely and accurate information regarding the status of flushing in all zones as well as validated data on sampling as it becomes available. Lab results and more can now be found at JBPHH-SAFEWATERS.ORG

Secretarial Designation

The Red Hill Clinic is offering a medical assessment to determine if reported symptoms are reasonably attributed to exposure associated with JP-5 contamination. If deemed medically necessary, further care at the Red Hill Clinic at Branch Health Clinic Makalapa, Joint Base Pearl Harbor-Hickam, Hawaii, and at Tripler Army Medical Center, Honolulu, will be available on a space-available and non-reimbursable basis for a period of one year from March 10, 2023.

Medical care is extended to people who meet the following criteria:

• First, the individual must either report permanent residence in housing served by the Joint Base Pearl Harbor- Hickam Water Distribution System at any time from November 20, 2021, through March 18, 2022; or they must report full- or part-time work on Joint Base Pearl Harbor-Hickam or any DoD facility served by the Joint Base Pearl Harbor-Hickam Water Distribution System at any time from November 20, 2021, through March 18, 2022.
• In addition, the individual must report persistent or exacerbated symptoms that the individual attributes to the JP-5 contamination of the Joint Base Pearl Harbor-Hickam Water Distribution System. Meeting these criteria does not create an entitlement to civilian health care at DoD expense or to health care at other military medical treatment facilities in the United States or overseas.

To make an appointment, patients should call TRICARE Nurse Advice Line (NAL) at 800-874-2273, Option 1, hours of operation: 24/7.

DEERS Enrolled Beneficiary

If you have a life-threatening health issue, call 911 or go to any emergency room immediately. Don’t try to access emergency care through this website. Tripler Army Medical Center's emergency room is open 24 hours a day.

If you have non-urgent medical concerns, contact your primary care provider.

Red Hill Clinic

Inside Naval Branch Health Clinic Makalapa
1253 Makalapa Rd
Honolulu, HI 96817

The Red Hill Clinic is a dedicated clinic that exclusively provides care for DEERS enrolled patients who were exposed to contaminated water during the Red Hill fuel spill between November 20, 2021 and March 18, 2022. It offers patients convenient access to primary care providers and expedited consultations to specialty care providers as necessary.

Expedited consultations are available for:

• Dermatology
• Gastroenterology
• Neurology
• Behavioral Health
• Other specialty care clinics as necessary

Call (800) 874-2273 to make an appointment. Walk-in services are not available.

Health Protection Measures

Public health experts from the Army, Navy, Air Force, Marine Corps and Hawai’i Department of Health prepared guidance on the health effects of exposure to contaminated water, recommendations and resources.

The Military & Family Support Center’s Emergency Family Assistance Center (EFAC) is available to assist anyone impacted by the water crisis with a variety of community needs.

The Emergency Family Assistance Center includes:

• Clinicians
• Chaplains
• Legal Services Office
• Information and referrals
• Red Cross
• Navy Marine Corp Relief
• Air Force Financial Aid
• Personal Financial Management
• Housing

To contact the Emergency Family Assistance Center, please call: (866) 525-6676, Monday-Friday. The EFAC can be reached on weekends at (808) 722-7847.

Hours of operation
Monday - Friday: 7:30 a.m.–5 p.m. 

Located in the same building as the Personnel Support Detachment (PSD), adjacent to the Ruby Tuesday's restaurant in the Moanalua Shopping Center. Address: 4827 Bougainville Dr, Honolulu, HI 96818

Navy and Marine Corps Relief Society

If you are experiencing a financial challenge, please visit the NMCRS office to see if you are eligible for assistance.

Call NMCRS at 808-473-0282, email at pearlharbor@nmcrs.org or visit their Facebook page for hours and other information. Their office is located at 1514 Makalapa Gate Road, Honolulu, HI 96818.

Air Force Aid Society

Airman and Family Readiness Center (A&FRC) is processing Air Force Aid Society applications by appointment due to limited staff. A&FRC is operating out of its normal location:

Building 1105
Daily, 8 a.m.–5 p.m.
Phone Numbers: (808) 449-0303 & (808) 449-0310

Commander, Navy Region Hawaii, has determined lodging procurement is necessary for active duty service members, their dependents, Federal civilian employees and their authorized dependents, and all other privatized housing residents affected by the current water-related health and safety concerns. This authorization is for anyone living in housing who self-certify they are affected and live in a housing community serviced by the Navy water system, beginning Dec. 3, 2021.

Affected PPV residents may also contact the EOC Information Hotline to request lodging and/or information on any of the assistance available to the wider community.

There are three categories of lodging procurement individuals will adhere to: temporary lodging allowance (TLA), TDY orders, and government-contracted lodging.

• Affected active duty service members and their authorized dependents will be approved for TLA. TLA includes lodging and per diem. For those unable to self-procure lodging, or wait for reimbursement, the government has contracted housing. Please contact the Housing Assistance Call Center, 24 hours a day at (808) 789-5287.
• Affected Federal civilian employees and their authorized dependents will receive individual travel orders from their parent commands to evacuate to unaffected Oahu locations. Affected Federal civilian employees are authorized lodging and per diem. For residents who remain in their PPV residence that is impacted, any payment for incidentals or per diem will be assessed on a case by case basis. It is recommended that you keep all receipts. For assistance with orders and claims use the following forms:

Civilians

Non-Federal Civilians in Navy Housing (Procured Lodging) Financial Assistance (PDF)

Federal and Non-Federal Civilians in Navy Housing (Remained at Home) Financial Assistance (PDF)

Guide to Civilian Evacuation Travel Orders here.

CPPA Checklist for Civilian Evacuation Travel Orders and Claims here.

Letter authorizing the use of government travel charge card for expenses related to the contamination of the Red Hill Well can be found here (PDF).

TLA Approved Hotels (PDF)

TLA Daily Rates (PDF)

The Navy's TLA claims process is outlined here (PDF). (On Dec. 23, TLA was extended to two calendar days after the Department of Health has certified that the drinking water is safe for human consumption.)

For questions or concerns regarding processing of Navy TLA Claims (including members deployed and TDY) the MNCC call center may be reached 24/7 at 833-330-MNCC (6622) or call the Personnel Support Detachment Pearl Harbor TLA Hotline at 808-471-2314/2330.

The Navy and the Air Force have authorized partial TLA (meals) for active duty members living in the currently designated affected housing areas, if they decide to stay in their housing. Authorization for all other categories of individuals (civilians, contractors, retirees, Reservists) in these current designated housing areas who decide to stay in their homes continues to be worked. Service members should contact the command to which they are assigned for TLA processing.

Air Force Guidance

TLA is authorized for Department of the Air Force service members and families in affected areas. This guidance does not apply to Airmen living in the dormitories or to civilian employees. View the specific guidance here (PDF).

AF Form 594

The link to the Air Force specific water update website is here.

Army

TDY and/or TLA is authorized for personnel and their families who have been affected by the current water situation. View specific guidance here: Task Force Ohana Potable Water Incident.

Coast Guard Guidance

Affected Coast Guard members and their families should refer to the Coast Guard Water System update website for guidance on the Coast Guard’s unique TLA process.

Marine Corps Guidance

TLA is authorized for Marines and their families who have been affected by the current water situation. View specific guidance here (PDF).

Marine Corps Authorization/Process Letter (PDF)

USMC TLA Self Certification Letter (Word) USMC Federal Civilian Employee TLA Information (PDF)

 

 

Personal Property Loss or Damage - Military

1. If you are an active duty Navy or Marine Corps member or a reservist on active duty residing in DoN PPV Housing and your personal property has been damaged or destroyed due to fuel-contaminated water, you may file a Personnel Claims Act (PCA) claim if your personal property was located in your assigned quarters or located on base when it was damaged, following the directions below. Army and Air Force personnel should file with their own service. 

Note - Incidental claims (e.g. costs incurred in relation to your actual property loss such as purchasing water or laundry services ) and inconvenience claims are not covered under the PCA. For military members, these expenses are covered under other allowances that are being made available to you.

2. Claims packets and directions for filing a PCA claim can be found online at https://www.jag.navy.mil/organization/code_15_redhill.htm. If necessary, packets and directions can also be obtained at RLSO NW DET HI, 850 Williamette St, Bldg 1746 (2nd floor, Legal Assistance) JBPHH or the EFAC at the Military and Family Support Center, 4827 Bouganville Drive.

3. Please submit completed packets online directly to the Personnel Claims Unit (PCU) located in Norfolk, VA. The PCU help line is staffed from 4 a.m.-4 p.m. HST. If that is not an option, you can drop it off at RLSO NW DET HI.

• The phone numbers are commercial (757) 440-6315 or DSN 564-3310 ** From 1–4 p.m. HST, call (571) 271-1616 or (202) 604-0139**
• The fax numbers are (757) 440-6316 and DSN 564-3337
• The email address is norfolkclaims@us.navy.mil.