The Latest

  • Water Testing Results Released for Red Hill Housing (Zone I1) Details →  
  • As part of the Navy's sampling of drinking water in Pearl City Peninsula homes, one of the 80 samples taken detected a petroleum compound at 650 parts per billion, which is above the 200 parts per billion criteria set by the Hawaii Department of Health (DOH). Details →  
  • The Interagency Drinking Water System Team (IDWST) validated test results from the drinking water distribution system flushing for the Aliamanu Military Reservation, and they meet the criteria to proceed with home flushing. Details →  
  • Updated Drinking Water Restoration Data Release Process. Details →  
  • System Flushing Results – Pearl City Peninsula (Zone A1) have been posted.  Details →  

Resident Resources

 

Flushing Map

Report Water Concerns

Below is a new reporting and accountability survey for individuals, businesses and their employees who receive water from JBPHH:

Water survey

If you have questions, please contact the JBPHH Emergency Operations Center at any of the below numbers:

  • (808) 449-1979
  • (808) 448-3262
  • (808) 448-2557
  • (808) 448-2570
  • (808) 448-2583

Medical Care

If you have a life-threatening health issue, call 911 or go to any emergency room immediately. Don’t try to access emergency care through this website. Tripler Army Medical Center's emergency room is open 24 hours a day.

If you have non-urgent medical concerns, contact your primary care provider.

Health Screenings

Active Duty service members, their families and DOD/contract civilians who have been potentially exposed to the contaminated water can also be screened by a medical professional through these services:

Makalapa Ohana Clinic

Monday–Friday 7:30 a.m.–4 p.m.

1253 MAKALAPA GATE RD
JBPHH HI  96860-4479

Military Health System Nurse Advice Line

(800) 874-2273 (1-800-TRICARE)
mhsnurseadviceline.com

Daily 24 hours

Health Protection Measures

Public health experts from the Army, Navy, Air Force, Marine Corps and Hawai’i Department of Health prepared guidance on the health effects of exposure to contaminated water, recommendations and resources.

Water Contamination Registry

The Department of Defense has developed an Oahu Military Water Contamination Incident Report Registry. Each branch of service will populate the registry with all persons potentially exposed along with details of this environmental incident.

Residents and assigned personnel do not need to take any action to enroll.

Non-residents who only briefly visited or stayed in one of the impacted areas, and may not be reflected on resident or employee rosters, may self-report.

To self-report, call (800) 984-8523 or (210) 295-3700.

Family Assistance

The Military & Family Support Center’s Emergency Family Assistance Center (EFAC) is available to assist anyone impacted by the water crisis with a variety of community needs.

The Emergency Family Assistance Center includes:

  • Clinicians
  • Chaplains
  • Legal Services Office
  • Information and referrals
  • Red Cross
  • Navy Marine Corp Relief
  • Air Force Financial Aid
  • Personal Financial Management
  • Housing

To contact the Emergency Family Assistance Center, please call: (866) 525-6676

Hours of operation
Monday - Friday: 7:30 a.m.–5 p.m. 
Saturday and Sunday: 10 a.m.–2 p.m. 
Located in the same building as the Personnel Support Detachment (PSD), adjacent to the Ruby Tuesday's restaurant in the Moanalua Shopping Center. Address: 4827 Bougainville Dr, Honolulu, HI 96818

MWR recreation offerings for service members and affected families are listed here: https://jbphh.greatlifehawaii.com/water-resources 

***Effective 31 December medical evaluation and documentation related to the ongoing water issues will no longer be available at the EFAC. Medical services will be offered at the primary care clinics during regular business hours.

Navy and Marine Corps Relief Society

If you are experiencing a financial challenge, please visit the NMCRS office to see if you are eligible for assistance.

Call NMCRS at 808-473-0282, email at pearlharbor@nmcrs.org or visit their Facebook page for hours and other information. Their office is located at 1514 Makalapa Gate Road, Honolulu, HI 96818.

Air Force Aid Society

Airman and Family Readiness Center (A&FRC) is processing Air Force Aid Society applications by appointment due to limited staff. A&FRC is operating out of its normal location:

Building 1105
Daily, 8 a.m.–5 p.m.
Phone Numbers: (808) 449-0303 & (808) 449-0310

Water Distribution

Potable water bulk containers and bottle water are available for impacted
families. The Navy is providing:

  • One gallon of bottled water, per person, per day; and
  • Up to 10 gallons of clean water per family, per visit.

This water is from a clean source separate from the affected water.

Please bring clean, reusable jugs and containers to fill.

A valid military ID and address verification will be required.

  1. Halsey Terrace Community Center which will support Doris Miller, Halsey Terrace and Radford
  2. NEX parking lot - Moanalua Terrace
  3. Catlin Park Community Center
  4. Ohana Nui - Hickam Makai Rec Center located next to Tradewinds
  5. AMR Housing - multiple locations 
  6. Across from Hickam Officer Field/Worthington and First  (8 a.m.—6 p.m.)
  7. Manana Housing - 840 Acadia Rd. Pearl City, HI 96782
  8. Iroquois Point - Kapilina Beach Homes Community Center

Available 7 a.m.–8 p.m. daily

Letter from Deputy Commander, U.S. Pacific Fleet, Rear Admiral Blake Converse to Senator Jarrett Keohokalole and Representative Ryan Yamane with follow-up information can be found here.

Laundry

Complimentary laundry services are available to affected residents. Most locations are near water distribution stations for your convenience.

Contracted Service

Drop off your laundry at any of the following drop-off sites.

Laundry will be available for pick-up at the laundry company’s Hickam store location:

Contracted Laundry Pick-Up
BLDG 1232
1756 KUNTZ AVE
JBPHH HI  96853

Laundry is available for pick-up one day after drop-off. See the following table for the complete schedule.

Drop-off Location Drop-off Hours Pick-up at Hickam Store
Navy Exchange (NEX)
4725 BOUGAINVILLE DR
HONOLULU HI  96818
Monday, 9 a.m.–1 p.m.

 

Tuesday, after 2 p.m.

Halsey Terrace Community Center
620 POOL ST
HONOLULU HI  96818

Marine laundry is also available at this location.
Tuesday, 9 a.m.–1 p.m.

 

Wednesday, after 2 p.m.

Makai Recreation Center
JBPHH HI  96853
Wednesday, 9 a.m.–1 p.m.

 

Thursday, after 2 p.m.

Catlin Park Community Center
3349 CATLIN DR
HONOLULU HI  96818
Thursday, 9 a.m.–1 p.m.

 

Friday, after 2 p.m.

Hickam Officers’ Field
1ST ST AND WORTHINGTON AVE
JBPHH HI  96853

New location. Opens Jan. 21.

Marine laundry is also available at this location.
Friday, 9 a.m.–1 p.m. Saturday, after 2 p.m.
  • Items will be washed in cold water and dried medium hot.
  • Mesh bags are provided, or you may use your own.
  • Fill mesh bags to 50% capacity to allow item movement.
  • Don’t mix light and colored items. Place like items in the same bag.
  • The laundry company will not separate white, light and colored items.
  • Red items tend to run.

Marine Laundry

This service is provided with assistance from our service members. They will complete the washing and drying cycle for you. Your items will be available for pick-up after they’re finished—usually the same day.

Location Hours

Halsey Terrace Community Center
620 POOL ST
HONOLULU HI  96818

Contracted laundry is also available at this location.
Daily, 6 a.m.–10 p.m.

Hickam Officers’ Field
1ST ST AND WORTHINGTON AVE
JBPHH HI  96853

Contracted laundry is also available at this location.
Daily, 6 a.m.–10 p.m.
  • Items will be washed in cold water and dried medium hot.
  • Fill mesh bags to a 5-pound limit.
  • Laundry will not sort/separate any items. The laundry turned in will be washed as-is in the bag.
  • Please bring your own mesh bag.
  • Laundry detergent is provided. Don’t bring your own.
  • There is no on-site parking, and area street parking is limited.
  • There are no reservations available. Laundry is first come, first serve.

Showers

Showers are available at the following locations. All times are in Hawaii Standard Time (HST).

Halsey Terrace

620 Pool Street, Honolulu, HI 96818

Daily 8 a.m.–10 p.m.
Men 6 shower heads
Women 6 shower heads
  • Showers are limited to five minutes per person.
  • Please bring your own toiletries and towels.
  • Swim wear and shower shoes are advised.
  • DoD ID card and proof of residence is required.
  • If you aren’t fully vaccinated for COVID, you must wear a mask until you enter the shower.
  • There is no on-site parking, and area street parking is limited.

Hickam Officers' Field

Worthington Ave and First St., JBPHH, HI 96860

Daily 8 a.m.–10 p.m.
Men 6 shower heads
Women 6 shower heads
  • Showers are limited to five minutes per person.
  • Please bring your own toiletries and towels.
  • Swim wear and shower shoes are advised.
  • DoD ID card and proof of residence is required.
  • If you aren’t fully vaccinated for COVID, you must wear a mask until you enter the shower.

Hickam Fitness Center

Monday–Friday 5 a.m.–8:30 p.m.
Saturday and Sunday 7 a.m.–5 p.m.
Men 11 stalls
Women 11 stalls

Joint Base Pearl Harbor-Hickam Fitness Center

Monday–Friday 5 a.m.–8:30 p.m.
Saturday and Sunday 7 a.m.–5 p.m.
Men 12 stalls
Women 8 stalls

Pierside Gym

Monday–Friday 5 a.m.–3 p.m.
Men 6 (no private stalls)
Women 3 stalls

Makalapa Gym

Daily 24 hours
Men 6 stalls
Women 3 stalls

Ford Island

Daily 24 hours
Men 5 stalls
Women 3 stalls

Scott Pool

Monday–Friday 5–7 a.m.
11 a.m.–1 p.m.
2:30–5 p.m.
Saturday and Sunday 10 a.m.–5 p.m.
Men 5 stalls
Women 5 stalls

Hickam Pool

Monday and Tuesday Closed
Wednesday–Friday 2:30–6 p.m.
Saturday and Sunday 12–5 p.m.
Men 8 stalls
Women 11 stalls

Family Gym

Daily 7:30 a.m.–4:30 p.m.
Men 4 stalls
Women 4 stalls

Red Hill Shaft Recovery and Monitoring Plan

This Red Hill Shaft Recovery and Monitoring Plan (RHSRMP) was developed jointly by representatives of the State of Hawaii, Department of Health (DOH), Department of Land and Natural Resources (DLNR), the United States Environmental Protection Agency (EPA), United States Navy (Navy) and a team of technical and subject matter experts (listed in Section 9 of this document). This plan is designed to capture and remove contamination from water extracted from the Red Hill Shaft and underlying aquifer, and to ensure the aquifer is available for future drinking water use.

Red Hill Shaft Recovery and Monitoring Plan (RHSRMP) (PDF; 11.1 MB; 224 pages)

Lab Results

System Flushing Results – Red Hill (Zone I1)


System Flushing Results – Pearl City Peninsula (Zone A1)


Results as of Dec. 25, 2021 (PDF)

It was brought to the Navy’s attention that a formatting conversion error was found on our website, resulting in the truncation of a set of results. It is of note that all truncated results were non-detects for contamination. The document has been updated, and those lab results found under the December 25 listing now contain the full, combined results from samples taken November 28 – December 13.

TLA and Lodging

Commander, Navy Region Hawaii, has determined lodging procurement is necessary for active duty service members, their dependents, Federal civilian employees and their authorized dependents, and all other privatized housing residents affected by the current water-related health and safety concerns. This authorization is for anyone living in housing who self-certify they are affected and live in a housing community serviced by the Navy water system, beginning Dec. 3, 2021.

Affected PPV residents may also contact the EOC Information Hotline to request lodging and/or information on any of the assistance available to the wider community.

There are three categories of lodging procurement individuals will adhere to: temporary lodging allowance (TLA), TDY orders, and government-contracted lodging.

  • Affected active duty service members and their authorized dependents will be approved for TLA. TLA includes lodging and per diem. For those unable to self-procure lodging, or wait for reimbursement, the government has contracted housing. Please contact the Housing Assistance Call Center, 24 hours a day at (808) 789-5287.
  • Affected Federal civilian employees and their authorized dependents will receive individual travel orders from their parent commands to evacuate to unaffected Oahu locations. Affected Federal civilian employees are authorized lodging and per diem. For residents who remain in their PPV residence that is impacted, any payment for incidentals or per diem will be assessed on a case by case basis. It is recommended that you keep all receipts. For assistance with orders and claims use the following forms:

Civilians

Non-Federal Civilians in Navy Housing (Procured Lodging) Financial Assistance (PDF)

Federal and Non-Federal Civilians in Navy Housing (Remained at Home) Financial Assistance (PDF)

Guide to Civilian Evacuation Travel Orders here.

CPPA Checklist for Civilian Evacuation Travel Orders and Claims here.

Letter authorizing the use of government travel charge card for expenses related to the contamination of the Red Hill Well can be found here (PDF).

TLA Approved Hotels (PDF)

TLA Daily Rates (PDF)

The Navy's TLA claims process is outlined here (PDF). (On Dec. 23, TLA was extended to two calendar days after the Department of Health has certified that the drinking water is safe for human consumption.)

For questions or concerns regarding processing of Navy TLA Claims (including members deployed and TDY) the MNCC call center may be reached 24/7 at 833-330-MNCC (6622) or call the Personnel Support Detachment Pearl Harbor TLA Hotline at 808-471-2314/2330.

The Navy and the Air Force have authorized partial TLA (meals) for active duty members living in the currently designated affected housing areas, if they decide to stay in their housing. Authorization for all other categories of individuals (civilians, contractors, retirees, Reservists) in these current designated housing areas who decide to stay in their homes continues to be worked. Service members should contact the command to which they are assigned for TLA processing.

Air Force Guidance

TLA is authorized for Department of the Air Force service members and families in affected areas. This guidance does not apply to Airmen living in the dormitories or to civilian employees. View the specific guidance here (PDF).

AF Form 594

The link to the Air Force specific water update website is here.

Coast Guard Guidance

Affected Coast Guard members and their families should refer to the Coast Guard Water System update website for guidance on the Coast Guard’s unique TLA process.

Marine Corps Guidance

TLA is authorized for Marines and their families who have been affected by the current water situation. View specific guidance here (PDF).

Marine Corps Authorization/Process Letter (PDF)

USMC TLA Self Certification Letter (Word) USMC Federal Civilian Employee TLA Information (PDF)

 

 

Claims

Personal Property Loss or Damage - Military

1. If you are an active duty Navy or Marine Corps member or a reservist on active duty residing in DoN PPV Housing and your personal property has been damaged or destroyed due to fuel-contaminated water, you may file a Personnel Claims Act (PCA) claim if your personal property was located in your assigned quarters or located on base when it was damaged, following the directions below. Army and Air Force personnel should file with their own service. 

Note - Incidental claims (e.g. costs incurred in relation to your actual property loss such as purchasing water or laundry services ) and inconvenience claims are not covered under the PCA. For military members, these expenses are covered under other allowances that are being made available to you.

2. Claims packets and directions for filing a PCA claim can be found online at https://www.jag.navy.mil/organization/code_15_redhill.htm. If necessary, packets and directions can also be obtained at RLSO NW DET HI, 850 Williamette St, Bldg 1746 (2nd floor, Legal Assistance) JBPHH or the EFAC at the Military and Family Support Center, 4827 Bouganville Drive.

3. Please submit completed packets online directly to the Personnel Claims Unit (PCU) located in Norfolk, VA. The PCU help line is staffed from 4 a.m.-4 p.m. HST. If that is not an option, you can drop it off at RLSO NW DET HI.

  • The phone numbers are commercial (757) 440-6315 or DSN 564-3310 ** From 1–4 p.m. HST, call (571) 271-1616 or (202) 604-0139**
  • The fax numbers are (757) 440-6316 and DSN 564-3337
  • The email address is norfolkclaims@navy.mil.
If you have questions on filing claims for damage or loss contact the help line listed above. For questions regarding reimbursement of incidental expenses, contact the MFSC EFAC at 866-525-6676. The EFAC is located at 4827 Bougainville Dr, Honolulu, HI 96818. The EFAC is manned from 7:30 a.m.–5 p.m. daily.
 
Personal Property Loss or Damage - Retirees, Civilian Employees of the USG or Local Residents
 

If you are a retiree, a civilian employee of the USG, or a local resident residing in housing serviced by Navy water, because you are not covered under the PCA, instructions on how to file a claim can be at found https://www.jag.navy.mil/organization/code_15_redhill.htm


Commercial Entities

For information on reimbursement, compensation and FAQs click here.

 

 

 

 

Town Halls/Daily Updates

Date and Time Location Watch Online Transcript
2027-01-27
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-25
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-24
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-21
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-20
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-19
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-18
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-14
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-13
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-12
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-11
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-11
5:00 AM
House Armed Services Committee
Subcommittee on Readiness (Part 1)
Watch online Currently unavailable
2022-01-11
6:00 AM
House Armed Services Committee
Subcommittee on Readiness (Part 2)
Watch online Currently unavailable
2022-01-10
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-07
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-06
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-06
12:00 PM
Virtual Joint Base Water
Daily Updates
Watch online Download
2022-01-05
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-04
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2022-01-03
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2021-12-31
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2021-12-30
12:00 PM
VIrtual
Joint Base Water Daily Updates
Watch online Download
2021-12-29
12:00 PM
VIrtual
Joint Base Water Daily Updates
Watch online Download
2021-12-28
12:00 PM
Virtual
Joint Base Water Daily Updates
Watch online Download
2021-12-27
12:00 PM
Virtual
Joint Base Water Daily Updates
Currently unavailable Download
2021-12-23
12:00 PM
VIrtual
Joint Base Water Daily Updates
Currently unavailable Download
2021-12-22
12:00 PM
Virtual
Joint Base Water Daily Updates
Currently unavailable Download
2021-12-21
12:00 PM
Virtual
Joint Base Water Daily Updates
Currently unavailable Download
2021-12-20
12:00 PM
VIrtual
Joint Base Water Daily Updates
Currently unavailable Download
2021-12-18
3:00 PM
Virtual
Discussing the Drinking Water Distribution System Recovery Plan.
Watch online Currently unavailable
2021-12-16
3:00 PM
Virtual
Discussing the latest water test results.
Watch online Currently unavailable
2021-12-14
4:00 PM–4:45 PM
Virtual
Facebook Live to discuss Temporary Lodging Allowance (TLA) and hotel contracting.
Watch online Currently unavailable
2021-12-05
3:00 PM–4:00 PM
Hokulani Community Center
298 Main Street, Honolulu, HI 96818
Watch online Currently unavailable
2021-12-04
11:00 AM–12:00 PM
Virtual
Facebook Live
Watch online Currently unavailable
2021-12-03
7:00 PM–8:00 PM
Hickam Memorial Theater
Kuntz Ave.
Joint Base Pearl Harbor-Hickam
Watch online Currently unavailable
2021-12-02
7:00 PM
Virtual
Facebook Live
Watch online Currently unavailable
2021-11-30
6:00 PM
Command Ombudsmen/Key Spouse Information Meeting
Hickam Memorial Theater
Kuntz Ave.
Joint Base Pearl Harbor-Hickam
Currently unavailable Currently unavailable
2021-11-30
7:00 PM
Moanalua Terrace Housing Community Town Hall
Moanalua Terrace Community Center (formerly Forest City)
2500 Radford Drive, Honolulu, 96818
Watch online Currently unavailable
2021-11-30
7:00 PM
Hickam Housing Community Town Hall
Hickam Memorial Theater
Kuntz Ave.
Joint Base Pearl Harbor-Hickam
Currently unavailable Currently unavailable
2021-11-30
7:00 PM
Halsey, Radford, Catlin Housing Community Town Hall
Halsey Terrace Community Center
620 Pool Street, Honolulu 96818
Currently unavailable Currently unavailable

Updates

Letter from Rear Admiral Blake Converse, Deputy Commander, U.S. Pacific Fleet to Hawaii Elected Officials 

Rear Admiral Blake Converse, Deputy Commander, U.S. Pacific Fleet, wrote a letter to Senator Jarrett Keohokalole and to Representative Ryan Yamane providing follow up information on the Navy's Water Distribution Activities.  Follow this link to see the full letter.

Daily Facebook Live Updates 

Commander, Navy Region Hawaii's chief of staff, Capt. Darren Guenther, will begin hosting daily Joint Base Water Updates on the JBPHH Facebook page, starting Dec. 20, at 12 p.m. These live, daily updates will address a variety of topics involved in the Drinking Water Distribution System Recovery Plan, to include pay, medical, flushing, and other issues. The Daily Updates will also provide progress reports, and will feature subject matter experts periodically who can address specific topics and answer questions.

Flushing Plan 

The U.S. Navy will begin flushing water lines at the Pearl City Peninsula military housing neighborhood on Dec. 20 in accordance with the Drinking Water Distribution System Recovery Plan. Learn more about the Flushing Plan here.

New EFAC Operating Hours 

Beginning Monday, Dec. 20, hours of operation for the Emergency Family Assistance Center (EFAC) will be 7:30 a.m. to 5 p.m., Monday - Friday; and 10 a.m. to 2 p.m., Saturdays and Sundays. 

Frequently Asked Questions (FAQs)

Where can I go for updates on the water situation?

I have Exceptional Family Member Program (EFMP) family members or need specific amenities, such as a tub, larger parking space or wheelchair-accessible room. What should I do?

The Housing Assistance Center is only able to provide the hotel room. Any amenities and special needs must be worked through with the hotel.

Who do I contact for funding questions?

Information on temporary lodging assistance (TLA) extensions, financial reimbursement and when/how to file for reimbursement is forthcoming from the sponsor’s branch of service. The Housing Assistance Center is only able to provide assistance with lodging concerns.

Please keep parking, hotel, food and all other receipts to help with reimbursement.

If my hotel is on the approved temporary lodging assistance (TLA) hotel list but isn’t offering me the TLA rate, will I be reimbursed in full?

We currently recommend that you continue searching for a hotel offering TLA rates. There is no guarantee that you will be reimbursed over the TLA rate.

If you are unable to procure a room yourself, please call the Housing Assistance Center at (808) 789-5287 to update your preference to a government-procured room.

I procured my lodging through Aliamanu Military Reservation and have questions.

If you procured lodging through Aliamanu Military Reservation (AMR) and have lodging questions, call the AMR Emergency Family Assistance Center at (877) 406-2148.

My community has not been officially listed as an affected area, but I’m experiencing symptoms. What should I do?

If you are experiencing symptoms in an area that isn’t listed as affected, please complete the JBPHH Water Survey.

If I changed my status from government-procured lodging to either self-procured lodging or staying at home, what should I do?

If the Housing Assistance Center procured lodging for you and your status has changed, please call the Housing Assistance Center at (808) 789-5287 so we can update your status.

If you’ve already checked in, make sure you also inform the hotel directly.

How do Navy/Air Force service members who are living in Aliamanu Military Reservation get reimbursed for temporary lodging allowance (TLA) and per diem if the Army provided the hotel?

Information on TLA extensions, financial reimbursement, and when/how to file for reimbursement is forthcoming from the sponsor’s branch of service.

What should I do with my pets?

If you need to bring your pets with you, check with the hotel to identify potential restrictions. Common restrictions include the number of animals allowed and their weight.

MWR (Morale, Welfare and Recreation) is providing kennels for pets. To learn more about this service, please call (808) 368-3456.

If the hotel we’ve procured for you can’t meet your pet needs, call the Housing Assistance Center at (808) 789-5287 to let us know that a status change might be necessary.

How do I verify that I have a hotel room?

Hotels are verifying information in person and not accepting calls. Go to the hotel in person to check in and secure your room(s).

Please allow a minimum processing time of two hours from the time you speak to a Housing Assistance Center representative before you arrive at the hotel.

How many hotel rooms is my family authorized?

If you have… …then you are authorized:
0–3 dependents (not including the sponsor) 1 room
4+ dependents 2 rooms

The Housing Assistance Center can only provide rooms based on the number of dependents in your household. People that aren’t identified as dependents on your DEERS/Page 2 won’t count toward additional rooms.

Do I need a COVID-19 vaccine or negative test to check in to the hotel?

Be prepared for hotels to require proof of vaccine or a recent negative test to check in.

If I’m experiencing symptoms of water contamination (such as diarrhea, cramps or rashes), what do I do?

TRICARE beneficiaries with new or worsening symptoms should contact their primary care manager, or the Nurse Advice Line at (800) 874-2273 (1-800-TRICARE).

Am I authorized to use my government travel card?

Yes, government travel cards are authorized for use. If there are any concerns, contact the sponsor’s chain of command.

News

Survey (DOH/CDC)




PDF Download


 

Media Information

If you’re a member of the press and have questions, please contact:

Navy Region Hawaii Public Affairs
(808) 473-2888

U.S. Pacific Fleet Public Affairs
(808) 471-3769

Please visit the following DVIDS page for videos and imagery related to the U.S. military initiative to restore a safe water delivery system to JBPHH military housing communities: https://www.dvidshub.net/feature/safewaters


 

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