The Interagency Drinking Water System Team has launched a website designed to provide timely and accurate information regarding the status of flushing in all zones as well as validated data on sampling as it becomes available. Lab results and more can now be found at JBPHH-SAFEWATERS.ORG
Below is a new reporting and accountability survey for individuals,
businesses and their employees who receive water from JBPHH:
If you have questions, please contact the JBPHH Emergency Operations
Center at any of the below numbers:
If you have a life-threatening health issue, call 911 or go to any
emergency room immediately.
Don’t try to access emergency care through this website. Tripler Army
Medical Center's emergency room is open 24 hours a day.
If you have non-urgent medical concerns, contact your primary care
Individuals who have been potentially exposed to the contaminated
water should contact their primary care provider for documentation
and/or medical screening. Active duty service members, their families,
retirees and eligible DoD civilians can contact a medical provider
through these channels:
If you are actively experiencing symptoms or would like to speak
with a medical provider regarding possible exposure, send your primary
care provider a secure message through the MHS GENESIS
If you are actively experiencing symptoms, call the appointment line at (888) 683-2778 to make an appointment.
(800) 874-2273 (1-800-TRICARE)
Public health experts from the Army, Navy, Air Force, Marine Corps and
Hawai’i Department of Health prepared
on the health effects of exposure to contaminated water,
recommendations and resources.
The Department of Defense has developed an Oahu Military Water
Contamination Incident Report Registry. Each branch of service will
populate the registry with all persons potentially exposed along with
details of this environmental incident.
Residents and assigned personnel do not need to take any action to
Non-residents who only briefly visited or stayed in one of the
impacted areas, and may not be reflected on resident or employee
rosters, may self-report.
To self-report, call (800) 984-8523 or (210) 295-3700.
The Military & Family Support Center’s Emergency Family Assistance Center (EFAC) is available to assist anyone impacted by the water crisis with a variety of community needs.
The Emergency Family Assistance Center includes:
To contact the Emergency Family Assistance Center, please call: (866) 525-6676, Monday-Friday. The EFAC can be reached on weekends at (808) 722-7847.
Hours of operationMonday - Friday: 7:30 a.m.–5 p.m.
Located in the same building as the Personnel Support Detachment (PSD), adjacent to the Ruby Tuesday's restaurant in the Moanalua Shopping Center. Address: 4827 Bougainville Dr, Honolulu, HI 96818
Navy and Marine Corps Relief Society
If you are experiencing a financial challenge, please visit the NMCRS office to see if you are eligible for assistance.
Call NMCRS at 808-473-0282, email at firstname.lastname@example.org or visit their Facebook page for hours and other information. Their office is located at 1514 Makalapa Gate Road, Honolulu, HI 96818.
Airman and Family Readiness Center (A&FRC) is processing Air Force Aid Society applications by appointment due to limited staff. A&FRC is operating out of its normal location:
Building 1105Daily, 8 a.m.–5 p.m.Phone Numbers: (808) 449-0303 & (808) 449-0310
Commander, Navy Region Hawaii, has determined lodging procurement is
necessary for active duty service members, their dependents, Federal
civilian employees and their authorized dependents, and all other
privatized housing residents affected by the current water-related
health and safety concerns. This authorization is for anyone living in
housing who self-certify they are affected and live in a housing
community serviced by the Navy water system, beginning Dec. 3, 2021.
Affected PPV residents may also contact the EOC Information
Hotline to request lodging and/or information on any of the
assistance available to the wider community.
There are three categories of lodging procurement individuals will
adhere to: temporary lodging allowance (TLA), TDY orders, and
Non-Federal Civilians in Navy Housing (Procured Lodging) Financial
Federal and Non-Federal Civilians in Navy Housing (Remained at
Home) Financial Assistance (PDF)
Guide to Civilian Evacuation Travel Orders
CPPA Checklist for Civilian Evacuation Travel Orders and Claims
Letter authorizing the use of government travel charge card for
expenses related to the contamination of the Red Hill Well can be
TLA Approved Hotels
TLA Daily Rates
The Navy's TLA claims process is outlined
(On Dec. 23,
TLA was extended to two calendar days
after the Department of Health has certified that the drinking water
is safe for human consumption.)
For questions or concerns regarding processing of Navy TLA Claims
(including members deployed and TDY) the MNCC call center may be
reached 24/7 at 833-330-MNCC (6622) or call the Personnel Support
Detachment Pearl Harbor TLA Hotline at 808-471-2314/2330.
The Navy and the Air Force have authorized partial TLA (meals) for
active duty members living in the currently designated affected
housing areas, if they decide to stay in their housing.
Authorization for all other categories of individuals (civilians,
contractors, retirees, Reservists) in these current designated
housing areas who decide to stay in their homes continues to be
worked. Service members should contact the command to which they are
assigned for TLA processing.
TLA is authorized for Department of the Air Force service members and
families in affected areas. This guidance does not apply to Airmen
living in the dormitories or to civilian employees. View the specific
guidance here (PDF).
AF Form 594The link to
the Air Force specific water update website is
TDY and/or TLA is authorized for personnel and their families who have
been affected by the current water situation. View specific guidance
Task Force Ohana Potable Water Incident.
Affected Coast Guard members and their families should refer to the
Coast Guard Water System update website
for guidance on the Coast Guard’s unique TLA process.
TLA is authorized for Marines and their families who have been
affected by the current water situation. View specific guidance
Marine Corps Authorization/Process Letter
USMC TLA Self Certification Letter
USMC Federal Civilian Employee TLA Information
Personal Property Loss or Damage - Military
1. If you are an active duty Navy or Marine Corps member or a reservist on active duty residing in DoN PPV Housing and your personal property has been damaged or destroyed due to fuel-contaminated water, you may file a Personnel Claims Act (PCA) claim if your personal property was located in your assigned quarters or located on base when it was damaged, following the directions below. Army and Air Force personnel should file with their own service.
Note - Incidental claims (e.g. costs incurred in relation to your actual property loss such as purchasing water or laundry services ) and inconvenience claims are not covered under the PCA. For military members, these expenses are covered under other allowances that are being made available to you.
2. Claims packets and directions for filing a PCA claim can be found online at https://www.jag.navy.mil/organization/code_15_redhill.htm. If necessary, packets and directions can also be obtained at RLSO NW DET HI, 850 Williamette St, Bldg 1746 (2nd floor, Legal Assistance) JBPHH or the EFAC at the Military and Family Support Center, 4827 Bouganville Drive.
3. Please submit completed packets online directly to the Personnel Claims Unit (PCU) located in Norfolk, VA. The PCU help line is staffed from 4 a.m.-4 p.m. HST. If that is not an option, you can drop it off at RLSO NW DET HI.
If you are a retiree, a civilian employee of the USG, or a local resident residing in housing serviced by Navy water, because you are not covered under the PCA, instructions on how to file a claim can be at found https://www.jag.navy.mil/organization/code_15_redhill.htm . Commercial Entities For information on reimbursement, compensation and FAQs click here.
The Housing Assistance Center is only able to provide the hotel room. Any amenities and special needs must be worked through with the hotel.
Information on temporary lodging assistance (TLA) extensions, financial reimbursement and when/how to file for reimbursement is forthcoming from the sponsor’s branch of service. The Housing Assistance Center is only able to provide assistance with lodging concerns.
Please keep parking, hotel, food and all other receipts to help with reimbursement. We currently recommend that you continue searching for a hotel offering TLA rates. There is no guarantee that you will be reimbursed over the TLA rate.
If you are unable to procure a room yourself, please call the Housing Assistance Center at (808) 789-5287 to update your preference to a government-procured room.
If you need to bring your pets with you, check with the hotel to identify potential restrictions. Common restrictions include the number of animals allowed and their weight.
MWR (Morale, Welfare and Recreation) is providing kennels for pets. To learn more about this service, please call (808) 368-3456.
If the hotel we’ve procured for you can’t meet your pet needs, call the Housing Assistance Center at (808) 789-5287 to let us know that a status change might be necessary.
The Housing Assistance Center can only provide rooms based on the number of dependents in your household. People that aren’t identified as dependents on your DEERS/Page 2 won’t count toward additional rooms.
Yes, government travel cards are authorized for use. If there are any concerns, contact the sponsor’s chain of command.
TRICARE beneficiaries with new or worsening symptoms should contact their primary care manager, or the Nurse Advice Line at (800) 874-2273 (1-800-TRICARE).
Navy Installs New Groundwater Monitoring Wells Around Red Hill
Navy Releases Month 2 Long-Term Drinking Water Data, Shows No Fuel Contamination
Navy Releases Remaining Month 1 Long-Term Drinking Water Data, Shows No Fuel Contamination
If you’re a member of the press and have questions, please contact:
Navy Region Hawaii Public Affairs
U.S. Pacific Fleet Public Affairs
Please visit the following DVIDS page for videos and imagery related to the U.S. military initiative to restore a safe water delivery system to JBPHH military housing communities: https://www.dvidshub.net/feature/safewaters